OC Fulfillment Center - Customer Care - Fulfillment

Outsourced Customer Contact

OC Fulfillment Center is a leading provider of outsourced customer contact solutions and call center services for omnichannel and ecommerce retailers, direct response advertisers, healthcare and insurance providers, government and higher education.

The Brand Care Contact Center

OC Fulfillment Center is passionate about our clients’ brand — passionate about expressing the personality of their brand, dedicated to communicating the essence of their brand, and committed to delivering a positive, lasting impression of their brand with every customer interaction.

A Culture of Customer Service

OC Fulfillment Center has been in business for four decades. Our extensive client list includes global brands and premier retailers such as Zara, National Geographic, Lacoste, and Crate&Barrel.

We specialize in top-quality customer care, inbound sales, order-processing, technical support, customer relationship management, chat support and email response.

Top brands turn to OC Fulfillment Center to deliver a superior customer service experience at various customer touchpoints.

Inbound calls, chat, and email are handled with the highest levels of care and professionalism by our well-trained teams of U.S.-based agents.

Outbound services include lead generation, customer satisfaction surveys, market research, prospect qualification and customer retention programs.

Whether it’s dedicated 24x7x365 live support, seasonal programs, after-hours or overflow — our flexible customer contact solutions will fit your operational needs.

Our clients trust us with their most valuable asset — their customers. This is a critical responsibility that we take very seriously so we recruit and hire only the right people to fit your needs. We train our agents with top trainers, elearning tools, dedicated training facilities, brand immersion and direct input from your customer care team.

Our call center agents are transformed into elite Brand Care Specialists, mastering not just customer service, but customer service for your brand.

If you’re considering outsourced contact centers, be sure to talk with the Brand Care Specialists of OC Fulfillment Center. You’ll discover a higher level of personalized customer service and a unique “Brand Care” approach that delivers superior customer experiences, in the voice of your brand.

Since 2014, our business has been built on the values that our founder, David Champagna, embodies — accountability, discipline, integrity, and a sense of family.

At OC Fulfillment Center, our agents, managers, employees, partners and principals, clients and customers are all treated like family.

Elevating the art of customer service to the level of family togetherness is what sets OC Fulfillment Center apart from every other call center. Family togetherness is the foundation of our unique corporate culture and it’s why the world’s top brands continue to be our loyal clients, year after year.

Call 949.698.9114 or email info@ocfulfillmentcenter.com and discover for yourself the difference.